Refund policy
We understand that sometimes you may need to make changes to your online purchase. Please review our policy regarding returns, refunds, cancellations, and exchanges:
Returns, Refunds, and Cancellations:
At this time, we regret to inform you that returns, refunds, and cancellations are not allowed for online purchases. We apologize for any inconvenience this may cause. We encourage you to carefully consider your purchase before completing the transaction.
Exchange Policy:
We want to ensure that you have a satisfactory experience with our merchandise. Please review our policy regarding exchanges:
1. Condition and Packaging:
To be eligible for an exchange, the merchandise must be in its original condition, with no signs of wear, alteration, or washing. It should be returned in its original packaging and accompanied by the original tags.
2. Proof of Purchase and Authorization:
For all exchanges, proof of purchase is required. No exceptions will be made. Additionally, all exchanges must be authorized by us before proceeding. To initiate the exchange process, please contact our Customer Care team by emailing everythinglegalmgmt@gmail.com within 14 business days from the delivery date of your order.
3. Prepaid Shipping Label (For Domestic Orders):
If your exchange is authorized due to a store error, domestic orders will be provided with a prepaid shipping label. Please note that this is applicable only in cases where a store error has occurred.
4. Processing Time:
Once we receive the merchandise, please allow up to 5 business days for us to process the exchange.
Important Notes:
- Damaged merchandise or unauthorized returns may be rejected and returned to the customer at our discretion.
- Underwear, swimwear, and any merchandise marked as final sale cannot be exchanged.
- Original shipping fees are non-refundable.
- Unless a wrong item was sent (store error), the customer is responsible for providing their own return label.
5. International Orders:
Please note that at this time, we do not accept exchanges for international orders. We apologize for any inconvenience this may cause.
Requesting an Exchange:
If you wish to request an exchange for your order, please follow the steps below:
1. Contact Customer Care:
Within 14 business days of the delivery date of your order, please reach out to our Customer Care team by emailing everythinglegalmgmt@gmail.com.
2. Authorization Process:
Our team will review your request and determine if an exchange can be authorized. Please note that exchanges will only be approved in the case of a store error.
3. Prepaid Shipping Label (For Domestic Orders, in the case of a store error):
If your exchange request is authorized due to a store error, domestic orders may be eligible for a prepaid shipping label. This will be provided to you for the return of the item.
We strive to address your concerns and ensure a satisfactory resolution. If you have any questions or require further assistance regarding exchanges, please contact our Customer Care team. They will guide you through the process and provide any necessary information to facilitate the exchange process.
Return and Refund Process:
After you have returned your item, we will promptly proceed with the inspection and evaluation. Here is an outline of the return and refund process:
1. Notification of Receipt and Inspection:
Once we have received your return, we will notify you. Our team will then carefully inspect the item to ensure it meets our return policy criteria.
2. Refund Approval:
After the inspection, we will notify you regarding the approval status of your refund. If your return is approved, we will proceed with the refund process. Please note that refunds will only be issued if the return adheres to our return policy.
3. Refund Processing Time:
If your refund is approved, the refund amount will be automatically credited to your original payment method within 10 business days. However, please keep in mind that it may take some time for your bank or credit card company to process and post the refund to your account.
4. Contacting Customer Support:
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact our Customer Care team at everythinglegalmgmt@gmail.com. They will investigate the matter and provide the necessary assistance.
We appreciate your cooperation with our exchange policy. If you have any questions or require further assistance, please contact our Customer Care team. We are here to help and ensure your satisfaction with our products.